At WPS our clients are at the heart of everything we do, and we pride ourselves on providing a first-class, professional service. However, despite our best efforts, we do not always get it right, and if you are dissatisfied with anything we have done (or haven’t done), we would be very pleased to hear from you. We take all complaints very seriously, and look to correct and learn from any mistakes that we may have made. In the unlikely event that we are not able to resolve your complaint to your satisfaction, you may be able to refer the matter to the Financial Ombudsman Service. Further details can be found at: