For the purpose of data protection legislation, the data controller is Walker Persson & Spargo Ltd of Spargo House, 10 Budshead Way, Plymouth, PL6 5FE
What information do we collect from you?
We will collect and process the following data about you:
- Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, email or otherwise. The information you give us may include your name, address, email address and phone number, date of birth, medical & driving details and financial information.
- Information we collect from your use of our site. With regard to each of your visits to our site we may collect the following information:
- technical information, such as the Internet protocol (IP) address used to connect your device to the Internet, whereabouts you connected to our service, your internet service provider (ISP), and what type of device you are using to access our service;
- Information we collect throughout our relationship. This is information relating to the placement, payment & administration of your insurances and the handling of claims made by you.
- Information we collect when you call us. If you call us we may collect the following information:
- the phone number used to call us
- a recording of some inbound and outbound calls.
- Information we receive from other sources. We are working closely with other organisations, including:
- Taste of the West (TOTW)
- Associated Independent Stores (AIS)
- Brokers to whom we wholesale our scheme products
- Appointed representatives.
- Providing us with your details online. This is information you may choose to provide us with using the contact page on our site. It includes your name, address, telephone number, email address. Please let us know if any of this information changes so we can keep our records up to date.
Why do we collect this information & the legal basis for processing?
We use this information in the following ways:
Information you give to us. We use this information:
- in order to take steps necessary to assess whether we can enter into a contract with you and in order to perform our contract with you. This includes carrying out our obligations to you and providing you with products and services;
- for the purpose of improving our service to you, to ensure that content from our site is presented in the most effective manner for you and for your device;
- to deal with any legal queries relating to your use of our service;
- to provide you with communications relating to our service so that you receive a full and functional service and so we can perform our obligations to you. These may be sent by email or post or, if the circumstances require it, we may contact you by phone. These will include notifications about changes to our service, topical legal, technical, risk & insurance newsletters.
- to provide you with marketing communications including, with your permission, information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- Information we collect throughout our relationship. We will use this information to help us provide you with our services.
- Information we receive from other sources. See the ‘Who might we share your information with?’ section below for details of how we use information in conjunction with our associated third parties.
The legal basis for processing this information is as necessary for the performance of a contract between you and us &/or as is necessary for our legitimate interest.
How long do we keep hold of your information?
- We will keep information about you for a maximum of 6 years after the end of our relationship with you unless obligations to our regulators require otherwise or we are required to remove such data from our records.
- Telephone records. We will keep these up to 6 months from the time the recording was made.
Who might we share your information with?
You agree that for the purposes set out in the ‘Why do we collect this information?’ section above, we have the right to share your personal information with:
- Selected associated third parties, some of whom we appoint to provide services, including:
- business partners, software houses, subsidiaries, suppliers and sub-contractors for the performance of any contract we enter into with you;
Additionally, we may disclose your personal information to the relevant third party:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
How is your data stored and kept secured?
At Walker Persson & Spargo Ltd, we take your safety and security very seriously and we are committed to protecting your personal and financial information. All information kept by us is stored on secure servers.
We do not transfer your data outside the European Economic Area (“EEA”). If in future we do need to transfer your data outside the EEA, we will only do so if adequate protection measures are in place in compliance with data protection legislation.
What are your rights?
Where processing of your personal data is based on consent, you can withdraw that consent at any time.
You have the following rights. You can exercise these rights at any time by contacting us at Spargo House, 10 Budshead Way, Plymouth, PL6 5FE OR email@example.com. You have the right:
- to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;
- To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
- To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.
- to request from us access to personal information held about you;
- to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
- to ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate ground for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services;
- to ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing);
- to ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.
Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us using the contact details above. In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/.
A cookie is a small file which asks permission to be stored in a computer’s web browser memory. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. You can choose to accept or decline cookies.
To Operate Our Services. Some cookies are essential to the operation of our website and Services. We use those cookies in a number of different ways, including:
- Fraud Prevention and Detection. Cookies and similar technologies that we deploy through websites and the Services help us learn things about computers and web browsers used to access the Services. This information helps us monitor for and detect potentially harmful or illegal use of our Services.
- To Analyse and Improve Our Services. Cookies help us understand how to make our website and Services work better for You. Cookies tell us how people reach our website and our Users’ websites and they give us insights into improvements or enhancements we need to make to our website and Services.
We use the following cookies for the following purposes:
Third Party Analytics. Such as Google Web Analytics cookies may be used to improve the design and user experience of our website by providing statistics on site usage and pages visited. To opt out of Google Analytics please click on this link https://tools.google.com/dlpage/gaoptout
How to manage cookies
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website you are visiting.
You may wish to follow the links below to better understand Your options:
- Chrome https://support.google.com/chrome/answer/95647?hl=en
- Explorer https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
- Safari https://support.apple.com/kb/PH21411?locale=en_GB
- Firefox https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer